Mweb may send a cancellation form to your email address for you to fill out. Billing support is what you’re looking for – the phone line is open Monday to Friday from 08:00 to 17:00 SAST. If you’d prefer to use phone support, you can find Mweb’s customer support numbers on the bottom-right of most of its website’s pages (excluding your account area). Like I did, you could mention that you won’t be using the service up until the cancellation date to try and convince them to waive any upcoming bills. I’d also ask for a refund here, and enquire as to whether you’ll still be charged for hosting while you wait for cancellation to go through. If you’d like to transfer a domain from Mweb or cancel its automatic renewal, request this here as well. Include exactly what services you’d like to cancel (and what you’d like to keep, if anything). Thankfully, Mweb makes it pretty easy to find support I recommend including as much information as possible here to speed up the process. Click or tap to open a page where you can detail your cancellation request. To send a ticket, navigate to the Queries tab in the top toolbar of the account area. You can begin the cancellation process using either – in my case, I decided to avoid the prospect of being put on hold for an indefinite amount of time and simply sent a ticket. Mweb offers both ticket and phone support. You will need to either request to transfer your domain to another registrar, or just disable the automatic renewal and let it expire. Remember, if you have a domain registered with Mweb, this is not automatically canceled alongside your web hosting account. If there’s nothing you’d like to keep on your Mweb account, you can ask for it to be closed entirely. Check what services you have active and make note of what you’d like to cancel. As Mweb offers a wide variety of services, you may wish to keep some while canceling others. Confirm the services you’d like to cancel. Mweb’s login button can be found on every page of its website 2. Then, enter your account details to get into your account. Head to the Mweb website and click or tap Login in the top right. With this in mind, here’s a detailed step-by-step guide on how I canceled my account with Mweb and applied for a refund: 1. My request to waive the additional charges and get a refund were unfortunately denied, but I still encourage you to try yourself – you may have more luck. I also tried to see if I could get a refund, as I had only used it to host a basic site for a short time. When I contacted support, I tried to see if I could avoid these charges by pledging to not actually use the hosting service during the rest of the notice period. Not many other web hosts are this unfair when it comes to cancellations nowadays, so I was left pretty disappointed. This can lead to you paying fees for the web hosting service while you wait for your account to be closed. After that, you still have to wait for them to actually cancel your account. This is because Mweb requires at least 20 business days of notice, and in some cases, an entire calendar month. However, the actual closure of your account can take weeks, perhaps even months. Okay, so that’s annoying, but not the end of the world. Unlike many web hosts, who simply include a big Cancel button in the account area for you to press, Mweb requires you to contact support. Let’s get something straight right off the bat – my experience closing my Mweb account wasn’t a great one. My Experience: Here’s How I Canceled My Mweb Account Or for more options, check out my list of Mweb alternatives. As an example, Hostinger can offer you far faster loading times, despite being one of the cheapest shared hosting providers. It’s worth mentioning that if you’re frustrated with Mweb’s poor performance, there are much better alternatives on the market. Read on to skip the hassle and simply close your account. I wrote this guide to help you avoid that whole ordeal. It took some trial and error for me to finally close my account, and I had to spend some time going back and forth with customer service. But Mweb doesn’t exactly make cancellation easy. If you’ve run into these issues yourself and would like to close your account, you can do so. Some customers have reported that customer service isn’t very helpful or responsive, and that their site visitors have been experiencing slow loading speeds. Quick Guide: How to Cancel Mweb and Get a Full Refund My Experience: Here’s How I Canceled My Mweb Account 4 Best Mweb Alternatives for Shared Hosting Mweb’s Cancellation Process Is Frustrating FAQMweb offers some quality features – such as its unlimited resources and 24/7 technical support – but it does have its fair share of problems.
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